Refund policy

Returns & Refunds

ALTR does not offer returns or refunds under any circumstances.
All orders are final once placed.

No refund claims, chargebacks, or payment reversals will be entertained regardless of the reason, including dissatisfaction, incorrect size selection, change of mind, delivery refusal, or delayed delivery.

Exchanges

Exchanges are permitted strictly at ALTR's sole discretion, subject to the conditions below:

  • Exchange requests must be submitted within 2 (two) calendar days from the delivery date via our website.
  • Customers must submit the official exchange request form within this timeframe no exceptions.
  • Approval is not guaranteed and is subject to verification, inspection, product availability, and policy compliance.
  • Items must be returned unused, unwashed, and unworn with all original tags, packaging, and labels intact.
  • Each order is eligible for one (1) exchange only.
  • Exchanges apply to both COD and prepaid orders, unless explicitly denied by ALTR.

Manufacturing Defects & Dispatch Errors

If a confirmed manufacturing defect or a dispatch error on ALTR's part is identified:

  • A free of charge exchange may be provided, subject to verification and inspection.
  • The exchange request must be submitted within the prescribed timeline using the official form.
  • Items must be returned in original condition, without any usage or customer-caused damage.
  • ALTR's inspection decision is final and binding.
  • If no defect or error is found upon inspection, the exchange request will be rejected and the item will not be re-dispatched.

Split COD (Partial Payment) — Strictly Non-Refundable

For Split COD orders, a non-refundable partial payment of ₹199 is collected at checkout. The remaining balance is payable at delivery.

The ₹199 partial payment is non-refundable under all circumstances, including:

  • Cancellation before or after dispatch
  • Delivery refusal or non-acceptance
  • Exchange request initiation or rejection
  • Failed delivery attempts or customer unavailability

By placing a Split COD order, the customer expressly agrees that the ₹199 partial payment is forfeited and cannot be reclaimed under any condition.

Shipping, Returns & Refusals

  • ALTR does not accept returns of any kind.
  • Shipments returned due to refusal, incorrect address, or customer unavailability will not qualify for refunds or re-shipment, unless explicitly approved by ALTR.
  • All shipping-related decisions, including re-shipment or denial, are at ALTR's sole discretion.

Right to Refuse Service

ALTR reserves the right to refuse service, cancel orders, or deny exchanges in cases of suspected misuse, policy abuse, fraudulent activity, repeated exchange behaviour, or any violation of stated terms — without prior notice or liability.

Need Help?

For exchange queries or any official communication, reach out to us:
Instagram: @wear.altr
Email: care@altr.com
Address: Flydesk, Suite No. 1, Desk No. 1B, Kasi Arcade, 116, Sir Theagaraya Road, T Nagar, Chennai – 600017, India